F.A.Q

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F.A.Q. for Ticket Buyers

 
  How can I can login to my account as a ticket buyers?
 I lost or never received my tickets. How can I get another copy?
  The name on my ticket isn't mine. Will I have trouble getting into the event?
  How do I get a refund or exchange my ticket?
  The charge to my credit card failed, a charge added to my credit account What to do?
  I've been charged more than once. How do I get refunded the extra charge?

 How can I can login to my account as a ticket buyers?

If you are season/Flex ticket buyers, you can click here to login to your account to redeem admission tickets for a show. You can also print e-tickets for your admission.

 I lost or never received my tickets. How can I get another copy?

Have no fear! Simply click here go to the page and enter the email address you used to purchase your tickets. We'll send you an email with your tickets attached. If you entered the wrong email address during purchase or you do not receive the tickets please contact us at 888-966-1188 or support@sellingticket.com for assistance.

 The name on my ticket isn't mine. Will I have trouble getting into the event?

No. The name on your ticket bears no factor in your admittance. Most event organizers base admission by checking off confirmation codes against an attendee list. As long as the confirmation code on your ticket is valid you shouldn't have any problem.

 How do I get a refund or exchange my ticket?

As stated in the Purchasing Agreement all tickets purchased through SellingTicket Enterprise Solution are non-refundable. Refunding or exchanging a purchase is left entirely up to the discretion of our Clients or the Event Organizer and we can help put you in touch with them. If you are looking for a refund to a canceled event please contact us immediately at 888-966-1188 or support@sellingticket.com and we will help you contact our client..

 The charge to my credit card failed, a charge added to my credit account What to do?

This has been because of an error made by Authorize.Net or Paypal. However, if your purchase has not yet been completed, the charge will be GONE automatically within 2 business days.

 I've been charged more than once. How do I get refunded the extra charge?

Most likely, what you're seeing is a pending only charge that will drop on its own in 2-3 business days. If you received an error message while attempting your purchase and had to re-submit your information your bank or card issuer might have temporarily pulled those funds which we cannot accept due to the error that occurred. Typically, these charges will drop in 2-3 business days but please contact your card issuer to find out when they can release the hold on those pending only charges.


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